At Spielbank Hohensyburg we take your privacy seriously. This Privacy Policy explains exactly what information we collect, how we use it, and how we keep it safe when you visit or play at Merkur Spielbank Hohensyburg.
We follow strict German and European data protection laws (including the GDPR) so you can enjoy the casino with complete peace of mind.
Information We Collect
When you register, deposit, or play at Spielbank Hohensyburg, we may collect:
- Personal details: name, date of birth, email address, phone number, and residential address
- Identification data: copy of ID, passport, or proof of address (for verification and anti-money laundering purposes)
- Payment information: bank details or e-wallet data needed to process deposits and withdrawals
- Technical data: IP address, device type, browser version, and operating system
- Usage data: which games you play, time spent, and betting activity (for responsible gaming and fraud prevention)
We only collect what is necessary to provide you with a safe and enjoyable experience.
How We Use Your Information
Your data helps us deliver a smooth service at Merkur Spielbank Hohensyburg. We use it to:
- Create and manage your account
- Process deposits and withdrawals quickly
- Verify your identity and prevent fraud
- Send you important account notifications and bonus offers (you can opt out of marketing)
- Improve our games and website based on how players use the platform
- Comply with legal and regulatory requirements
We never sell your personal data to third parties.
Sharing Your Data
We may share your information only in these limited situations:
- With trusted payment providers and game suppliers needed to run the casino
- With regulatory authorities when required by law
- With professional service providers who help us operate securely (e.g., hosting, security, customer support)
All partners are bound by strict confidentiality and data protection agreements.
Cookies and Tracking Technologies
Spielbank Hohensyburg uses cookies and similar technologies to:
- Remember your login details so you don’t have to enter them every time
- Keep your games running smoothly
- Understand how visitors use the site and improve the experience
- Show you relevant promotions
You can manage or disable cookies through your browser settings at any time. Some essential cookies are necessary for the site to function properly.
Data Security at Merkur Spielbank Hohensyburg
We use industry-standard security measures including:
- SSL encryption for all data transfers
- Secure servers and firewalls
- Regular security audits
- Strict internal access controls (only authorized staff can view sensitive data)
Your personal and financial information is well protected at Spielbank Hohensyburg.
Your Rights Under GDPR
As a player at Merkur Spielbank Hohensyburg, you have the following rights regarding your data:
- Right to access your personal information
- Right to correct inaccurate data
- Right to request deletion of your data (subject to legal obligations)
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent at any time
To exercise any of these rights, simply contact our support team via live chat or email.
How Long We Keep Your Data
We keep your personal data only as long as necessary for the purposes described above or as required by law. Once your account is closed and legal obligations are fulfilled, we securely delete or anonymize your information.
Changes to This Privacy Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with the updated date. We recommend checking back from time to time. Significant changes will also be notified via email or on the website.